Fair Play to Fox International Customer Service

I’m writing this post as a showing of gratitude to Fox customer services.  It’s easy to criticise companies when they get it wrong, so I think when good service is received it’s worth praising.

I had a major issue with a set of Fox Stalker digital scales (until the faults, I’d been very impressed with their quality and operation) which I’d bought back in January 2009.  They were technically out of their warranty period but these were not cheap scales and they had suffered what appeared to be a complete mechanical failure which rendered them useless.  Due to the nature of the fault I was requested to post the scales back to Fox for further investigation, last week.  Yesterday morning, I received a parcel in the post which contained a brand-new set of Stalker scales!  There were no quibbles whatsoever and I am very pleased with this outcome and the quality of customer service I received.  I think this offers peace of mind when looking for other big-ticket items in the future.

UPDATE

Although I couldn’t fault Fox’s customer service, unfortunately I can fault the Stalker scales. The replacement set lasted me a couple of seasons and then failed with the very same fault! I subsequently purchased a set of the small Rueben Heaton 9000 Sportscale digital scales which, after 4 or 5 years of use, are fantastic! Reliable, well built and much smaller & lighter than the Stalkers were, which suits my fishing perfectly.

I’ve also since had superb customer service from Drennan, when a reel I purchased had a part missing. Rather than send me just the part, they sent me a whole reel body! That’s how it’s done!